Support Plans

Support is the product.

VMoxy VE and VMoxy Backup Server are free to download and run forever — these plans buy 24×7 support, not software. Every plan includes unlimited, unmetered 24×7 AI chat, including during the trial.

Which describes you?

or select directly

VMoxy VE Support

Virtual Environment cluster support

Priced per CPU socket per year. Covers your entire Proxmox VE cluster — all nodes and all guests.

30-day free trial
Lab
$150 / socket
per year
  • 4-hour response SLA
  • 0 prepaid hours (pay-as-you-go)
  • Additional hours at $250/hr
  • Unlimited 24×7 AI chat
Payment method required. No charge for 30 days. Cancel anytime — your software keeps running either way.
Popular
Production
$325 / socket
per year
  • 4-hour response SLA
  • 1 prepaid hour/socket/yr
  • Additional hours at $175/hr
  • Unlimited 24×7 AI chat
Premium
$550 / socket
per year
  • 1-hour response SLA
  • 2 prepaid hours/socket/yr
  • Additional hours at $200/hr
  • Unlimited 24×7 AI chat
  • Live video-call access
Coming Soon
Enterprise
$1,150 / socket
per year Coming soon
  • 30-minute response SLA
  • 4 prepaid hours/yr
  • Proactive telemetry monitoring
  • Automatic ticket creation
  • Immediate video call
  • Unlimited 24×7 AI chat
Offline Mirror and Data Center Manager support is included with every Proxmox VE plan. The software is bundled in the VMoxy VE download; enterprise-repo and no-subscription-repo customers obtain it from Proxmox.
VMoxy Backup Server Support

Backup Server support

Priced per Proxmox Backup Server instance per year. Standalone support for PBS deployments, separate from Proxmox VE cluster subscriptions.

30-day free trial
Lab
$300 / server
per year
  • 4-hour response SLA
  • 0 prepaid hours (pay-as-you-go)
  • Additional hours at $250/hr
  • Unlimited 24×7 AI chat
Payment method required. No charge for 30 days. Cancel anytime — your software keeps running either way.
Popular
Production
$475 / server
per year
  • 4-hour response SLA
  • 2 prepaid hours/server/yr
  • Additional hours at $175/hr
  • Unlimited 24×7 AI chat
Premium
$700 / server
per year
  • 1-hour response SLA
  • 4 prepaid hours/server/yr
  • Additional hours at $200/hr
  • Unlimited 24×7 AI chat
  • Live video-call access
Coming Soon
Enterprise
$1,300 / server
per year Coming soon
  • 30-minute response SLA
  • 4 prepaid hours/yr
  • Proactive telemetry monitoring
  • Automatic ticket creation
  • Immediate video call
  • Unlimited 24×7 AI chat
All Proxmox Backup Server support subscriptions cover a single PBS server instance. Pricing does not vary by the number of clients backed up.
Add-ons

Additional hours & consulting

Available to active subscribers and on a standalone basis.

⌛

Additional Support Hours

$175–$250 / hr

Pre-purchased support hours for extended incidents or projects. Rate depends on subscription tier: $175/hr (Production), $200/hr (Premium), $250/hr (Lab, Enterprise, or pay-as-you-go).

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🚫

Single-issue ticket

$1,000 / 4 hours

No subscription required. Four hours of VMoxy engineer time at $250/hr for one Proxmox VE or Proxmox Backup Server issue, then $250 per additional hour. We answer as we are available — response SLAs come with a 24×7 support subscription. This is the same service as “Open a ticket now”.

Open a ticket now
📄

Consulting

$250 / hr

Architecture review, migration planning, cluster design, or training for Proxmox VE and Proxmox Backup Server environments. Project scoping available on request. Scheduled expert time, not incident response — we contact you within 1 business day of purchase to schedule, and the session date is agreed with you on that call. Handled as a consulting ticket in the same system as support, by the same senior engineers. Business days are M–F, 9–5 US Central, excluding US holidays.

Book Consulting

Questions?

Sign in to purchase, or reach out for volume pricing, custom contracts, or any questions.

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